Help Is Built Right Into AMP.
You’re not just getting airshow software — you’re getting a team that knows airshows, understands your event, and is here to help you succeed. Submit support tickets directly inside AMP and get real help from real people.
- Real people
- Airshow expertise
- Clear, honest answers
Submit Tickets Inside AMP
Open a ticket from Help & Support in AMP whenever you need a hand — no separate portal or login.
Real People
Every ticket is read and answered by a person on the AMP team, not an auto-responder.
Airshow Expertise
We know airshows — the unique needs, timelines, and challenges you face on the way to show day.
Clear Answers
Straightforward guidance you can act on, so you can keep moving forward with confidence.
Support beyond the ticket.
AMP support comes from people who understand airshow operations and want you to get the most out of AMP. Whether you have a question about setup, need help with a workflow, or are troubleshooting an issue, we’re with you every step of the way.
- Account setup, login, and team access
- Event setup and planning timelines
- Performers, vendors, exhibitors, and sponsors
- Documents, files, and billing questions
- Troubleshooting when something isn't working
- Feature requests and ideas for AMP
What happens after you submit a ticket?
Getting help is simple. Submit a ticket inside AMP and our team will take it from there.
- 1
Submit a ticket in AMP
Open Help & Support, pick a category, tell us how it's affecting you, and link the event it's about. Optional diagnostics help us see what you saw.
- 2
Our team reviews and responds
A member of the AMP team reviews your ticket and replies right in the ticket thread. Its status shows where things stand — including when we're waiting on you.
- 3
Get guidance and resolution
We work with you until it's sorted. Mark the ticket resolved when you're set — and if anything comes back up, just reply to reopen it.
Ticket statuses at a glance
Every ticket shows its status in AMP, so you always know where things stand.
- OpenReceived and in our queue.
- Waiting on YouWe've replied and need your input.
- Waiting on SupportWe have your response — our move.
- ResolvedSorted. Reply anytime to reopen.
- ClosedWrapped up. Need more help? Start a new ticket.
Behind every ticket is a team equipped to help.
Our team works from a dedicated support console that shows your ticket alongside the event it’s about, its full history, and any diagnostics you chose to share — so there’s less back and forth for you, and a smoother path to a fix.
Full event context
Tickets link to your event and organization, so we start with the whole picture.
Organized case management
Tickets are tracked, prioritized, and assigned in one queue, so nothing slips through.
Internal notes and collaboration
Our team coordinates behind the scenes without cluttering your conversation.
Faster, more accurate support
Optional diagnostics show us your browser, app version, and page — never passwords or documents.
Need help? Your support team is ready.
Already using AMP? Log in and open Help & Support to submit a ticket. Not on AMP yet? Reach out anytime — we’re here to help make your next airshow a success.